Baptist Patient and Visitor Information

Palmetto Health Baptist
Patient and Visitor Information

Thank you for choosing Palmetto Health for your health care needs. Each day, our dedicated, experienced team and physicians endeavor to make our vision a reality: To be remembered by each patient as providing the care and compassion we want for our families and ourselves. When you’re at Palmetto Health, you’re a member of our family.

Admitting Services
Admitting is open 24 hours a day, seven days a week. It is located in the third floor tower, across from the Sumter Street parking garage. As you enter the building from the crosswalk, turn left. The office will be located on the left. They can be reached by calling 296-5251. Patients arriving after 9 p.m. should register in the Emergency Room.

Automated Teller Machines
Automated teller machines are located in the cafeteria lobby. Take elevator A to the basement.


  • The Palms Café is located on the basement level of the hospital and can be reached by using elevator A.
  • Lobby Café is located on third floor directly across from elevator A. The Lobby Café menu features Starbucks Coffee, espresso drinks and a variety of pastries. The Lobby Café is open from 6:30 a.m.– 2:30 p.m.
  • Crosswalk Café and Grill is located on the third floor of the professional office building at 1333 Taylor St. The Crosswalk Café can be reached by taking the crosswalk from the hospital.


Campus Phone Numbers

  • General Information: 803-296-5010
  • Patient Information: 803-296-5440
  • Class Registration: 803-296-CARE (2273)
  • Breast Center: 803-296-3001
  • Cancer Center: 803-434-3460 or 803-296-3000

Need another Palmetto Health Baptist number? Click here for a complete directory.

Financial Counselors
Any questions concerning payment of bills after discharge should be directed to a customer service representative in Patient Accounts at 803-296-5098 or 1-800-243-7711. For more information, click here.

Joint Notice of Privacy Policies
For information on how medical information about you may be used and disclosed and how you can get access to this information click here.

Mail & Deliveries
The hospital's Auxiliary of Volunteers delivers flowers and gifts sent to patients Monday through Friday from 1–3:30 p.m. Flowers for patients in Intensive Care or Intensive Coronary Care units are returned to the florist for re-delivery when the patient is in a regular room. Flowers for discharged patients are returned to the florist.

Mail is delivered to patients each morning. Special delivery mail is delivered upon receipt. Any mail received after discharge will be returned to the sender. Stamps may be purchased in the Gift Shop located on the first floor at the Taylor Street entrance.

Mail drops are located beside elevators A and B on each floor.

Mail may be sent to:
(Patient Name)
Palmetto Health Baptist
Taylor at Marion Street
Columbia, SC 29220

Free visitor parking is available in the parking garage located at 1501 Sumter St. Palmetto Baptist offers security escorts 24-hours a day for patients and visitors. Nurses can arrange escorts to vehicles.

Safety & Security
The Safety and Security Services department offers 24-hour coverage and patrols the medical center facilities, grounds and parking areas. The department may be reached by calling 803-296-5057.

Smoking Policy
Palmetto Health is an entirely smoke-free campus. Though our buildings have been smoke-free for years, we've expanded our commitment to good health by including the areas surrounding those buildings. In the interest of promoting good health and healthy lifestyles, Palmetto Health joins numerous other smoke-free hospitals around the country in modeling healthy behaviors for our community.

Special Needs Services Offered

  • Foreign language interpreter
  • Sign language interpreter
  • Closed captioning
  • Telephone device for the hearing impaired

Palmetto Health Baptist cannot accept responsibility for misplaced personal items such as glasses and hearing aids or valuables such as jewelry or cameras. We encourage patients to leave valuables at home for safe keeping. However, a safe is available.

Vending Machines
Vending machines are located in the cafeteria lobby on the basement level of the hospital and may be accessed by taking elevator A to the basement. Vending machines also are located in the outpatient surgery lobby on the second floor.

Visiting Hours
Palmetto Health welcomes visitors and realizes the essential role they play in a patient’s recovery. We want your family members and visitors to visit at times convenient to their schedules. We have no “posted” visiting hours, but some general guidelines are in place. Please view our general visitation guidelines here.

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