Patient and Family Advisory Council

Improving patient experiences

The Patient and Family Advisory Council is a partnership between patients, caregivers and team members at Prisma Health dedicated to advancing comprehensive and compassionate patient-centered health care to the communities we serve.

We work to empower patients and families to take an active role in improving the patient experience at Prisma Health.

For all those here: Poetry in unexpected places

Looking to find an unexpected place to share poetry, Alexandra Tony enlisted the Patient and Family Advisory Council and City of Columbia Poet Laureate Ed Madden to help her.

View the poem (PDF) »

Watch Video

How we help

We collaborate with physicians, advanced care providers, nurses and staff to improve patient experiences. Patients on our council are familiar with the Prisma Health system and work with initiatives including our infection prevention team, quality and safety council and pain team.

Our aims include:
  • Providing insight and communication on health care experiences 
  • Assisting in reviewing new and existing resources, programs and materials
  • Collaborating on workgroups with departments and clinics to bring a patient's perspective

Areas we have assisted on include patient access and discharge, elderly care, experience assessment surveys, quality initiatives and facility tours. We work alongside the Family Advisory Council at Prisma Health Children's Hospital to serve our pediatric patients and their families.

View our annual report (PDF) »

Interested in joining?

If you’re interested in joining the Patient and Family Advisory Council, or would like to receive feedback or guidance in your area, please contact Kelly Touchstone.

We accept applicants to the council on a yearly basis. We will begin accepting applications for the 2020-2021 council next year. Please check back in mid-2020 for more information.

What are the criteria for being a council member?
  • Be able to attend meetings every four weeks (subject to change based on council recommendation)
  • Maintain appropriate and confidential handling of information
  • Able to listen to differing opinions and share different points of view
  • Be positive and supportive of the council’s mission
  • Comfortable speaking in a group with candor
  • Able to work productively and collaboratively with council members whose background, experience, and style may be different than their own
  • Must be seen at one of our outreach sites on a regular basis
  • Be accountable to those whom they represent
  • Be committed to improving care for all patients
What is the time commitment for council members?

Council members make a commitment for two years.

The council will meet every four weeks (subject to change based on council recommendation), and meetings will be held at the various locations of Prisma Health, including:

  • Prisma Health Baptist Hospital
  • Prisma Health Baptist Parkridge Hospital
  • Prisma Health Richland Hospital
  • Ambulatory office settings

Council members may be asked to participate in activities such as educational workshops, Prisma Health team meetings and community outreach.