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Financial Matters

Financial Counselors

While you are in the hospital, financial counselors are available to assist you with concerns regarding your account. They will help you establish an acceptable payment plan for your account. You may contact a financial counselor by calling (803) 296-3525, Monday through Friday from 8:30 a.m.– 5 p.m. 

If you have questions after you are discharged, please call a customer service representative in the Patient Accounts department at (803) 296-5098 ot toll free at 1-800-243-7711.

Insurance

In order to determine if you are potentially eligible, please contact a financial counselor.

  1. Patients who carry health insurance should remember that services are rendered and charged to the patient and not to the insurance company.
  2. A claim is filed with your insurance company for the total charges.
  3. We expect payment from your insurance company within 30 days of billing. If they have not paid by then, please contact your insurance company. We cannot accept responsibility for negotiating a settlement on a claim.
  4. If you have any questions, we will be happy to assist you. Please call us at (803) 296-5098, Monday through Friday, 8:30 a.m.– 5 p.m.

Patient Services

Patient representatives and financial counselors are available to assist with concerns regarding your hospital bill. They will also help to establish an acceptable payment plan for your account. You may request assistance by calling (803) 296-5098, Monday through Friday, 8:30 a.m.– 5 p.m.

Method of Payment

Payment may be made by check, cash, Visa, MasterCard, American Express or Discover. For patient convenience, credit card payments may be made by calling (803) 296-5098.