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Quality and Patient Safety > Commitment to Quality > Guiding Principles
The following principles guide and inform quality improvement policy and decisions:
FOR OUR PATIENTS
Sustain and nurture a patient-centered approach to care which demonstrates respect for all participants in the treatment continuum.
Engage the patient as an integral member of the care team.
Promote effective communication with patients and families.
Show respect for patient's rights, beliefs, values, expectations and attitudes about health, illness, health care and quality of life.
Provide information to patients and their families about health care outcomes.
FOR OUR STAFF AND PHYSICIANS
Foster a highly accountable culture that encourages the reporting of occurrences.
Encourage and reward proactive, collaborative efforts that emphasize prevention and positive outcomes.
FOR OUR ORGANIZATION
Sustain a proactive quality improvement system for promptly identifying and reporting all occurrences.
Create a learning culture.
Use lessons learned to modify systems and to prevent occurrences and enhance patient safety.
Implement outcome-oriented, evidence-based strategies.