Guiding Principles

The following principles guide and inform quality improvement policy and decisions:

FOR OUR PATIENTS

• Sustain and nurture a patient-centered approach to care which demonstrates respect for all participants in the treatment continuum.
• Engage the patient as an integral member of the care team.
• Promote effective communication with patients and families.
• Show respect for patient's rights, beliefs, values, expectations and attitudes about health, illness, health care and quality of life.
• Provide information to patients and their families about health care outcomes.

FOR OUR STAFF AND PHYSICIANS

• Foster a highly accountable culture that encourages the reporting of occurrences.
• Encourage and reward proactive, collaborative efforts that emphasize prevention and positive outcomes. 

FOR OUR ORGANIZATION

• Sustain a proactive quality improvement system for promptly identifying and reporting all occurrences.
• Create a learning culture.
• Use lessons learned to modify systems and to prevent occurrences and enhance patient safety.
• Implement outcome-oriented, evidence-based strategies.