Frequently Asked Questions About MyHealth

Why are there three MyHealth portals?
The MyHealth–Physician portal accesses your physician practice or clinic information.
MyHealth–Palmetto Heart is the portal for patients of our cardiology practice Palmetto Heart.  
MyHealth–Hospital accesses your hospital information if you’ve been admitted as an inpatient. 
Patients must sign up separately for each one.

What are the benefits of MyHealth?
MyHealth is available at all Palmetto Health hospitals, physician practices and clinics. You can access MyHealth anytime, from anywhere, from any device with Internet capability.

With MyHealth–Physician you can:

  • Communicate with your doctor’s office
  • Refill prescriptions
  • Review your lab results
  • View your personal health information

With MyHealth–Palmetto Heart you can:

  • Communicate with your doctor’s office
  • Refill prescriptions
  • Review your lab results
  • Request an appointment
  • Fill out forms
  • View your personal health information 

With MyHealth–Hospital you can:

  • Review your lab results
  • View your personal health information
  • Receive your discharge instructions

How do I sign up?
If you’re being admitted to one of our hospitals, our registration staff will send you an email invitation. Just click on the link within the email to join MyHealth.

In our physician practices and clinics, you can ask the front desk staff to sign you up. You’ll need to provide some basic information and will be asked to create a security question. Your email invitation should arrive within 24-48 hours. Just click on the link within the email and sign in with MyHealth.

Can I use the same login information for each MyHealth portal?
Yes, but you must sign up for each portal separately. For convenience, you are encouraged to use the same email address for each of your portals.

Do I have a limited amount of time to sign up after I receive the invitation?
The invitation expires within 90 days, but if you forget, just contact the practice (for MyHealth–Physician and MyHealth–Palmetto Heart).  For MyHealth–Hospital, you can contact Cerner, the company that powers the software behind MyHealth–Physician and MyHealth–Hospital, by calling 1-877-621-8014. 

What if I forget my password?
You can contact Cerner, the company that powers the software behind MyHealth–Physician and MyHealth–Hospital, by calling 1-877-621-8014. For MyHealth–Palmetto Heart, contact Palmetto Heart at 803-434-3800.

Why is Cerner/IQHealth and Intuitt referenced on the website?
Cerner/IQHealth and Medfusion/Greenway are companies we use to securely manage your electronic medical record information. MyHealth is a customized system that provides you with the capabilities to interact with the medical record system.

Why is Baptist Easley Hospital referenced on the website?
Baptist Easley Hospital is a partnership between Palmetto Health and Greenville Health System. Baptist Easley patients also use the MyHealth–Physician and MyHealth–Hospital patient portals.

Is there a cost for MyHealth?
It’s free.

How secure is MyHealth?
MyHealth is encrypted and password-protected, so your health information remains secure.

Can I access my child’s or parent’s health information?
Yes. Proxy access can be granted to parents of children under age 18, as well as caregivers of elderly patients. Just contact the front desk staff at the practice. In the hospital, you can notify your nurse. Please note that proxy access to a child’s account will expire when he or she turns 18, and the child will need to create his or her own account.

Who else will have access to my information?
Only you and those whom you grant proxy access will have access to your information.

How soon after I register will my health information be there?
Your visit information should be available immediately.

Will any of my previous health information be available?
Yes.

When will I see my lab or test results in MyHealth?
Lab or test results are released to you within seven to 10 days. Please note that some results are received faster than others, so some results from the same visit may be available to you before others.

How quickly will I get my prescription after I submit a request through MyHealth–Physician?
Prescriptions will be available within two business days.

When can I expect a reply to health messages I send to my doctor’s office through MyHealth–Physician?
You will receive an answer within three business days. MyHealth should not be used for urgent situations.

Log in to MyHealth